At Bloomsbury we are confident that you will be pleased with your purchase, but if you are not completely satisfied we are happy to discuss the reason and will consider a full refund if we have incorrectly described an item. This is in accordance with the Australian Consumer Protection Legislation.
If you would like to discuss returning an item, Therese should be notified by email within 3 days of receipt of the goods. We can then assess the item and if a refund is agreed upon we will issue a return authorisation number and you can then dispatch the item within two days (2) of our agreement.
When we receive the item in the same condition as it was dispatched and in line with our return policy we will refund your money in full.
Australian and New Zealand customers should return items carefully packed and fully insured with Australia Post Express Post (or the NZ equivalent) to our Perth address. Customers from the United Kingdom and United States, should return items carefully packed and fully insured with Royal Mail or Federal Express. The cost of return postage and insurance is the sender's responsibility. For your safety, make sure to get tracking on the return shipment so the carrier will refund you in the event of theft or loss during delivery.
Any import duty paid on an item will not be refunded.
Damaged Or Altered Items
Items must be returned in the same condition as you received them. Damaged, broken or altered items will not be accepted for a refund.
Grading & Valuations
To retain the integrity of the item, most Diamonds and Coloured stones in our larger rings have been measured and graded while in the settings and so are approximate.
Grading can vary a lot between different appraisers and valuers – and is never exact – no matter how experienced the gemologist.
We provide independent valuations with our more expensive range of rings. We can also have one done on individual items at the customer’s request.